Add ConnectProf Account Information

You need to add account information to create a support request in the ConnectProf panel and to make it easier for the support people to reach you. 

When account information is not added, a support request cannot be created because the user is not created. 

There are actions to be taken to add account information;

Click on Settings > Edit My Account in the ConnectProf admin panel.

From the page that opens, there are fields for account details, password change, google authenticator (Two-Factor (2FA) Authentication) and mail authentication (mail verification). 

You can add one of the two-factor (2FA) Authentication methods.

1.Account Details 

You can add your user information from the account details area. 

You can add e-mail address, name-surname, trade name, country, city, date of birth and telephone number. 

In the e-mail address field, you must write the e-mail address you are actively using. 

After adding your information, you can lose your information by clicking the "Save Changes" button. 

2.Google Authenticator (Two-Factor (2FA) Authentication)

Open the Google Authenticator application on your mobile device and click the + button in the lower right corner.

When you click the Scan QR code button, you should scan the QR code with your device's camera. You can complete the installation by typing the codes in the boxes in the Google Authenticator area.

After scanning the QR code, you need to add and verify the code in Google Authenticator before it expires.

After verification, you will need to add the Google Authenticator code every time you log in to the panel.

3. Mail Authentication

To add Mail Authenticator verification in ConnectProf login processes, you must add the code that comes to your mail to the fields below.

4.Password Change 

You can change your panel login password from the password change area. 

There are 3 buttons as old password, new password and new password again.

4.1. Old Password : In this field, you must enter the password you are currently using actively.

      4.2. New Password : You must write the new password you have set in this field. 

      4.3. New Password (again) : You must write the same password as the last password you set.

Important Information : 

Your password must consist of at least 8 and at most 20 characters.

It must contain at least 1 upper case letter, 1 lower case letter, 1 number and 1 special character.

You must renew your password every 90 days.

After adding your information, you can complete the password change process by clicking the "Change Password" button. 

5.Close My Account

When you decide to delete your account, you should know that all your integrations will be closed first.

If you log in again within 30 days after deleting your account, your account will be automatically reactivated. You need to reactivate the integrations separately.

All your Product, Order and Integration data will be permanently deleted 30 days after you delete your account. You will not be able to access it even if you request it later.

If there is data you want to recover from your account, you must contact our support team within 30 days. Otherwise, you will not receive any of your data.

If you want to close your account, you must tick "I have carefully read and approve the above warnings" and then tick Delete my account and all my data.